Refund policy

The short version

We want every BiggyBee piece to be exactly right. If it isn't, we'll make it right - one exchange, no drama.

Before we begin

We don't offer Cash on Delivery. All orders are prepaid, which means exchanges and any applicable refunds are processed back to your original payment method or as store credit.

Cancellations

Orders can be cancelled within 24 hours of placement, provided they haven't been dispatched yet. To cancel, WhatsApp us at +91 7400488066 or email us at hello@biggybee.com with your order number. Once an order has been dispatched, it cannot be cancelled. If you refuse delivery on a dispatched order, the order will be treated as returned and no refund will be issued.

What qualifies for an exchange

You can raise an exchange request if:

The size doesn't fit
You received the wrong size or product
The product arrived damaged or with a manufacturing defect
Socks are not eligible for exchange or return unless the wrong product was dispatched or there is a manufacturing defect
Caps are not eligible for exchange on size grounds. Exchanges are accepted only if the wrong cap was sent or if there is a manufacturing defect.

The window

You have 7 days from the date of delivery, as recorded by the courier, to raise an exchange request.

For damaged, defective, or wrong products, raise the request within 48 hours of the delivery timestamp recorded by the courier. We'll take it from there, no questions asked.

Before your order arrives

If your package arrives visibly tampered, opened, or damaged on the outside, please photograph the package before opening it and notify us immediately at +91 7400488066 or hello@biggybee.com. If the damage is severe, you may refuse delivery - contact us first so we can guide you. This protects your claim and helps us take it up with the courier.

Single items

One exchange per order.
If you've ordered multiple items and the sizes don't fit - whether it's one item or several - all affected items are eligible for exchange. We don't penalise you for getting more than one size wrong.
All items being exchanged must be returned together in a single pickup. We do not process multiple exchange requests on the same order.
Exchange is for the same product in a different size, subject to availability.
We arrange free reverse pickup from your doorstep. You pay nothing.
Before pickup is scheduled, we'll ask you to share photos of the item - with tags clearly visible and the defect or issue visible if applicable. This confirms the return condition upfront and keeps the process moving faster for you.
Availability is confirmed at the time your exchange request is approved - before pickup is scheduled. If your size is out of stock at that point, we'll let you know immediately and issue store credit for the full item value rather than arrange a pickup.
Once the item is received, it goes through a physical quality check - tags intact, unworn, unwashed. If it passes, your replacement ships within 3–5 business days.
We share tracking details for your replacement shipment. Once dispatched, if the shipment is lost or undelivered, we take full responsibility and resolve it at no cost to you.

Bundles

Bundle exchanges follow the same process with one additional condition: all items in the bundle must be returned together. We don't process partial bundle returns or exchanges on individual pieces.

Return the full bundle, receive the full bundle in the correct size.
One exchange per bundle order.
Free reverse pickup, same as single items.
Availability is confirmed at the time your request is approved. If any size within the bundle is out of stock at that point, we issue store credit for the full bundle value rather than arrange a pickup.
Once dispatched, if your replacement shipment is lost or undelivered, we take full responsibility and resolve it at no cost to you.

If we can't arrange reverse pickup at your location

We work with courier partners who cover most serviceable pincodes across India. In rare cases where reverse pickup isn't available at your location, we'll ask you to self-ship the item to us. In this case, we'll reimburse ₹100 as store credit toward your shipping cost once we receive the item. Please use a trackable courier service and share the tracking details with us - we are not responsible for items lost in self-ship transit.

Refunds

We don't offer cash refunds for size or fit - that's what exchanges are for.

We issue a full refund only when:

You received a damaged or defective product and we cannot fulfil a replacement.
You received the wrong product and we cannot fulfill the correct one.
Your order was confirmed lost in transit and you prefer a refund over a replacement.

Refunds go back to your original payment method within 5–7 business days of the decision.

Lost or undelivered orders

If your order shows as delivered by the courier but you haven't received it, notify us within 48 hours of the delivery timestamp. We'll raise an investigation with the courier, which typically takes 5–7 business days. If the shipment is confirmed lost, we'll dispatch a replacement or issue a full refund - your choice.

What we don't accept

Items that have been worn, used, washed, or returned without the original BiggyBee hang tag intact and attached.
Caps must be returned in their original packaging. Returns without original cap packaging will not be accepted.
Requests raised beyond the 7-day window.
Requests for damaged or wrong products raised beyond 48 hours of the courier's delivery timestamp.
Items purchased during a sale or with a discount code - all such purchases are final.
Partial returns from a bundle.
Multiple exchange requests on the same order - all items must be returned together in a single pickup.
Orders where delivery was refused without prior communication with us.

If the item doesn't pass our quality check

If a returned item fails our physical inspection - worn or used garment, missing tags, evidence of washing, or damaged packaging - the exchange will not be processed. We'll notify you with the specific reason. The item will be shipped back to you at no charge within 3–5 business days. No store credit or refund will be issued.

How to raise a request

WhatsApp us at +91 7400488066 or email us at hello@biggybee.com within the applicable window. Share your order number, the reason for the exchange, and the following photos:

The item with tags clearly visible
The defect, damage, or issue if applicable
The original packaging

We'll confirm within 24 business hours, Monday to Saturday, and schedule pickup from there.

Store credit

Valid for 6 months from the date of issue.
Applicable to any product in our catalogue at the time of use.
Can be used across multiple orders until the balance is fully utilised.
Any unused balance at the end of 6 months lapses and cannot be reinstated.
Cannot be converted to cash.
Cannot be combined with discount codes.

Reverse pickup - tracking responsibility

Once your item has been picked up by our courier partner and a pickup confirmation has been shared with you, tracking responsibility for the return shipment rests with us. If the item is lost in reverse transit, we will resolve it at no cost to you.

This policy is effective as of 24.06.2026 and applies to all orders placed on or after this date. BiggyBee reserves the right to update this policy. Any changes will be communicated on this page with a revised effective date.