Privacy policy

Last updated: April 17, 2026

BiggyBee operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). BiggyBee is the brand name of Still Moving Studio, a sole proprietorship registered in the name of Shivkumar Dhale. Still Moving Studio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, UPI, netbanking, wallet information, financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. We do not store complete payment card details on our servers.

• Business information including GST registration number (GSTIN) for business customers, when applicable for tax invoicing purposes.

• Account information including your username, password, security questions, preferences and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased oradded to your cart and other activity on the Services.

• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you. For information about refunds, returns, and cancellations, please refer to our Refund and Cancellation Policy.

• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

• Legal Basis for Processing. We process personal data based on your consent, to comply with legal obligations, under a contract with you, or as otherwise permitted under applicable laws.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• With Razorpay Payment Solutions Private Limited, our payment gateway provider, to process your payments securely. When you make a purchase, your payment information (credit card, debit card, UPI, netbanking, wallet details) is transmitted directly to Razorpay for processing. Razorpay is PCI DSS Level 1 certified and processes this information in accordance with their Privacy Policy available at https://razorpay.com/privacy/. We do not store your complete payment card details on our servers. In compliance with Reserve Bank of India (RBI) guidelines, all payment transaction data related to Indian customers is stored within India.

• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

• With our affiliates or otherwise within our corporate group.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Types of cookies we use:

• Essential cookies: Required for the Services to function properly

• Analytics cookies: Help us understand how you use our Services

• Marketing cookies: Used to deliver relevant advertisements

• Preference cookies: Remember your settings and preferencesBy continuing to use our Services, you consent to our use of cookies as described in this Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

In accordance with the Digital Personal Data Protection Act, 2023:

• We do not process personal data of children for targeted advertising or behavioral tracking

• We do not process children's data in any manner that could cause harm to the child

• If we become aware that we have collected personal data from a child under 18 without verifiable parental consent, we will take steps to delete such information immediately

•If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@biggybee.com or contact our Grievance Officer. We will promptly investigate and delete such information.

As of the date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Payment Card Data Security

Payment card information is handled in strict compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements. Our payment gateway, Razorpay, is PCI DSS Level 1 certified, ensuring the highest level of security for your payment card data. We do not store your complete credit or debit card numbers, CVV, or PIN on our servers. Card data is tokenized by Razorpay at the point of collection, and only encrypted tokens are stored for recurring transactions where you have provided explicit consent. In compliance with Reserve Bank of India regulations, we do not store actual card data beyond the transaction authorization period.

Data Breach Notification

In the event of a personal data breach that poses risk to your rights and freedoms, we will:

• Notify the affected individuals and the Data Protection Board of India within the timelines prescribed under applicable laws and regulations after becoming aware of the breach.

• Notify you directly without undue delay if the breach poses high risk to you

• Provide details of the nature of the breach, likely consequences, and measures taken or proposed

• Maintain records of all data breaches and remedial actions taken

You can report suspected data breaches to our Grievance Officer at hello@biggybee.com

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law:

• Account Information: Retained for the duration of your account plus 3 years after account closure, or as required for tax and legal compliance

• Transaction Records: Retained for 7 years in compliance with GST Act and Income Tax Act requirements

• Marketing Communications Data: Retained until you unsubscribe or withdraw consent, plus 1 year for record-keeping

• Support and Communications: Retained for 3 years to maintain service quality and handle disputes

• Payment Data: Tokenized card data retained only with explicit consent for future transactions; actual card data is NOT retained per RBI guidelines

• Consent Records: Records of consent given, denied, or withdrawn are maintained for at least 7 years as required under DPDP Rules 2025

Upon expiry of the retention period or withdrawal of consent, we will erase your personal data unless retention is required by law for tax, legal, or regulatory purposes. You may request earlier deletion by contacting our Grievance Officer, subject to our legal obligations.

Your Rights and Choices

Under the Digital Personal Data Protection Act, 2023, and other applicable laws, you have the following rights:

• Right to Access / Know: You may request access to the personal information we hold about you, including confirmation of whether we are processing your data and details of such processing.

• Right to Correction: You may request correction of inaccurate or incomplete personal information we maintain about you.

• Right to Erasure / Deletion: You may request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent. Note that we may retain certain data as required by law.

• Right to Nominate: You may nominate another individual who can exercise your rights on your behalf in the event of your death or incapacity.

• Right to Grievance Redressal: You may file a complaint with our Grievance Officer or the Data Protection Board of India if you believe your rights have been violated.

• Managing Communication Preferences: You may opt out of receiving promotional emails at any time using the unsubscribe option. If you opt out, we may still send non-promotional emails about your account or orders.

• Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your personal information at any time. You can withdraw consent by:

- Logging into your account and managing your preferences

- Emailing us at hello@biggybee.com with subject line "Withdraw Consent"

- Contacting our Grievance Officer using the details provided below

Upon withdrawal of consent, we will cease processing your personal information for the purposes to which you had consented. Please note that:

- Withdrawal of consent may affect our ability to provide certain services to you

- We may retain certain information as required by law or for legitimate business purposes (order history, tax records)

- Consent withdrawal does not affect the lawfulness of processing based on consent before its withdrawal

- We will process your consent withdrawal request within 30 daysTo exercise any of these rights, please contact us at hello@biggybee.com or contact our Grievance Officer. We will respond to your request within 30 days as required under applicable Law. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit

https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

Grievance Redressal

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any concerns you may have regarding the processing of your personal information.

Grievance Officer Details:

Name: Shivkumar Dhale

Designation: Grievance Officer

Email: hello@biggybee.com

Address: D-1303, Marina Enclave, Jankalyan Nagar, Malad West, Mumbai, MH, 400095, INDIA

Response Time: We will acknowledge your complaint within 48 hours and resolve it within one month from the date of receipt. You may also file a complaint with the Data Protection Board of India regarding data protection violations. Contact details for the Data Protection Board will be updated here once operational.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below or contact our Grievance Officer above. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority or the Data Protection Board of India.

For consumer-related complaints, you may also contact the National Consumer Helpline at 1800-11-4000 or visit https://consumerhelpline.gov.inInternational Transfers. Your personal information may be transferred to and processed in countries other than India, including to Shopify's servers located in the United States and Canada.

When we transfer data outside India:

• Payment transaction data related to Indian customers remains stored in India in compliance with RBI data localization requirements (as disclosed in the payment processor section above) If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@biggybee.com or contact us at D-1303, Marina Enclave, Jankalyan Nagar, Malad West, Mumbai, MH, 400095, INDIA.